Forum Discussion
Update: Publishing Issues with Storyline 360
Over the past several months we have noticed an uptick in errors occurring when Storyline 360 writes files to disk during preview and publish operations. We haven’t made any recent changes to this area of Storyline’s infrastructure and had difficulty finding the underlying cause of this issue. Our continued research revealed that it was introduced via a Windows update that was released in late March for versions 21H2 and 22H2 of Windows 10 and 11.
On June 13 Microsoft released new updates for these versions of Windows that should fix the underlying problem. If you are frequently seeing the “Articulate Storyline Error Report” dialog when publishing or previewing in Storyline 360 we encourage you to apply this Windows update.
More details about these updates can be found in the following Microsoft Learn articles:
- Windows 10 21H2 Resolved Issues
- Windows 10 22H2 Resolved Issues
- Windows 11 21H2 Resolved Issues
- Windows 11 22H2 Resolved Issues
If you’ve installed these updates, and the issue remains, please connect with our Support team! We’d love to gather more info and determine if there is another cause at play here.
Still having the same issues. I have put in another ticket
Hi Beth,
I'm sorry you've hit this snag even after updating the Windows build. I see you're working on a support case with one of our Support Engineers, Mick. Great call!
I encourage you to continue troubleshooting with him so we can find a fix. Let me know if I can help with anything else!
