Forum Discussion

JaimeeKubatzke's avatar
JaimeeKubatzke
Community Member
2 years ago

Upload/Publish to Review extremely slow - Parallels on Mac user

Has this issue been resolved?

  • Symptoms: Each upload takes me no less than 1 hour or more. My uploads were quick in the past and just suddenly became extremely slow. (SL itself is extremely sluggish as well. A preview of a slide takes much longer than my window user friends). This is an issue as sometimes I publish 3-4 versions per day. So that runs me about 4 hours of upload time. At least 40% of the time the upload fails 1/2-3/4 of the way through an upload and I have to try again.
  • Running latest version of Parallels on the new MacBook Pro M1 chip.
  • Tried workaround: uninstalling SL and reinstalling. Didn't help.
  • Internet connectivity and speeds are fine. 
  • Storyline version: v3.70.29211.0
  • SL .story File size: 31,769,938 bytes (31.8 MB on disk)

 

Any ideas? Thank you! 

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hello Katelyn!

    Sorry to hear you are experiencing this! Happy to help you troubleshoot. 

    Thanks for sharing what troubleshooting steps you have gone through thus far.

    I'd recommend confirming that your Parallels Desktop is configured according to this guide. 

    We just released a new version of Storyline 360 this morning (Build 3.71.29339.0). Perhaps updating Storyline 360 in your Articulate 360 desktop app will do the trick!

    If you still have difficulty publishing, please feel free to contact us in a private support case. Our talented Support Engineer Staff can take a look at your project file and assist you further.

    I hope this helps! 

    • Jürgen_Schoene_'s avatar
      Jürgen_Schoene_
      Community Member
      2 years ago

      you could try to upload to review 360 in two steps

      first

      then start your browser (on the mac, not in Parallels) and import the course

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Tanne!

    Thanks for reaching out! So sorry to hear you're experiencing this issue as well. 

    I see that you have opened a support case and that you are working with my colleague Johnrey. You're in great hands!

    We'll continue the conversation over in your support case. 

    Have a great start to 2023! 🎉

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