Hi, I've been using SL at work for a while, and have decided to go solo and download it on my home computer. I have an M1 MacBook so have downloaded it to my virtual machine (parallels). It seems to run well on first glance but I am noticing that the trigger wizard is very slow to open and use, as well as other bits and bobs. Does anyone know of any reasons for this or fixes I can try as I'm afraid it will slow my workflow down and make the experience of using SL not very enjoyable. I love my Mac and it is lighting quick with native apps on Mac OS. The specs of this Mac are great and I have allocated the VM with 8gb ram and 6 cores. Any help would be greatly appreciated!

Hi everyone, I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features. One of the bugs we've fixed is: The trigger wizard performs faster on M-series Macs. Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here. Please let me know if you need additional help!

SL Performance (M1 MacBook) Parallels | Articulate

PatrickSloan
Community Member
2 years ago
So far so good, vast improvement in the responsiveness of the application.
- StevenBenassi
  Staff
  2 years ago
  Hi Patrick!
  
  Thanks for reaching out and sharing the feedback! So glad to hear the performance of the trigger wizard has improved for you after updating Storyline!
  
  If you run into any trouble moving forward please let us know and we'd be happy to help!
LoriGarcia-05c7
Community Member
3 years ago
Hi, Jonathan - I am just jumping in to say I got my new M1 mac desktop this week, and I am having exactly the same problem! I had so hoped that Storyline performance would improve on the new machine, but honestly, it seems worse. The other apps I use (Adobe, etc.) are all blazing fast on the M1.

There is an older article here https://articulate.com/support/article/using-articulate-software-on-a-mac-with-parallels-desktop#profile that suggests disabling the shared profile and working exclusively in the windows environment, which is how I had it set up before. I would prefer not to do that on the new machine, so I am wondering if that will be necessary on the M1 mac.

One of the links on that page suggests that Parallels Desktop 16.5 and later support Apple M1 and Intel processors and work with Windows 10 on ARM Insider Preview. When I downloaded Parallels 17, it automatically installed Windows 11. Since these articles are about 8 months old I am not sure how valid this advice is.

I will be following this thread along with you.
- JonathanRobi766
  Community Member
  3 years ago
  Hi Amanda, thanks for your reply! I am glad it's not just me, but at the same time I am not glad that we have to experience this!
  
  I imagine it is a compatibility issue between Storyline and the Windows 11 ARM edition - hopefully it will get fixed. Our machines are more than powerful enough to run the software. Also, to add, I have tweaked all the settings and nothing fixes it.
  
  The worst thing is, it's really slowing down my workflow and is pretty laggy. I'm looking for a solution, which for now I think will be a cloud machine. Little bit costly, but I think it will be more costly for me to continue trying to use it via parallels!
- JonathanRobi766
  Community Member
  3 years ago
  Hi Amanda, quick update. Apologies for the delay. Firstly, how are you getting on with the performance of your SL?
  
  To let you know, I have temporarily invested in a cloud machine and am running SL through that. It works perfectly providing internet connection is good. Would prefer to be on Parallels but that isn't a choice considering the performance I was getting. Cloud machine I am running is Shadow PC which costs £30 a month. Not ideal but I think the amount of time it was slowing me down would equate to more than that!
  
  I did raise a case as suggested by Maria and have had a reply which I'll leave here;
  
  "I understand that you're having issues with Storyline 360 running slow on Windows 11 ARM edition via Parallels on your Macbook Pro with M1 chip. I'm sorry about this!
  
  Our team is currently working on a problem where the Trigger Wizard authoring is extremely slow on M1 Mac devices. This is apparently due to the "new trigger workflow" UI framework. I'll add your case to our bug report and from here, I'll meet with my team so we can prioritize accordingly."
  - LoriGarcia-05c7
    Community Member
    3 years ago
    Hi, Jonathan,
    
    I have, unfortunately, continued to have issues. Sometimes when I add
    something to a slide it just makes a big red "X" and the only way out of
    that is to reboot windows and parallels. I appreciate your advice, and will
    check out the cloud machine!
MCostaStienstra
Staff
3 years ago
Hi, Jonathan and Amanda.

I'm sorry to hear you're running into issues using Storyline 360 on a Mac (M1) using Parallels and Windows 11.

My recommendation would be to reach out to our support engineers through a case so our team can investigate what's happening and offer steps to try.
fabian
Community Member
2 years ago
Im having the same problem with M1 and Parallels, the Trigger Wizard takes really long to load. Whenever I can, I try to copy and paste existing triggers and edit the triggers inside the panel without opening the wizard. But once I have a condition I do have to open the wizard.

I subscribed for the cloud machine and it's working great, thank you for the hint! But I'm hoping that I get the same performance with parallels one day.
- SheriffAhmed-d7
  Community Member
  2 years ago
  Hi Fabian,
  Did you experience any lag with the cloud machine? Can it handle any extensive workflow? Appreciate your time.
KellyAuner
Staff
2 years ago
Hi Fabian,

Thank you for sharing your experience with us! We appreciate hearing honest feedback from our customers about what features they are enjoying and which ones would make their lives easier. I'll be sure to share your comments with the team.
AshleyBurton-57
Community Member
2 years ago
Hi all, hate to be here, but glad to to learn how others are thinking about their issues with Parallels. My lagging primarily comes when it's time to publish the course. For a small, 10-slide project (no video or excessive amount of content), publishing takes foreeeevverrr! Definitely an issue for workflow. Going to keep researching and will submit a case also. Keep you all posted.
JohnMorgan-c50c
Former Staff
2 years ago
Hi Ashley,

I'm sorry you're having this issue with Parallels! I noticed you haven't created a case yet regarding your publishing experience. So, I created one on your behalf! You should be hearing from our support engineers soon regarding this matter.

Thanks for reaching out!
JamesMcPhill461
Community Member
2 years ago
Just to throw my hat into the ring. I'm having the exact same issues, I've tried working through the solutions on the thread Lori linked. Even assigned 32gig of ram but it's still really slow. I'm also finding sluggishness in selecting and moving objects in both the timeline and the edit pane.
LucianaPiazza
Staff
2 years ago
Hi James,

So sorry to hear you are experiencing these issues as well with Storyline 360 while using Parallels and Windows 11. Thank you for sharing what you've done to troubleshoot so far.

I have opened a Support Case on your behalf. One of our talented Support Engineers will reach out shortly to see if there are any other troubleshooting tips we can assist you with.

Thanks again for reaching out. Hope you have a nice weekend!
KristenLlobr354
Community Member
2 years ago
I'm starting to feel like there needs to be a support group for M1 Storyline users... I run Storyline on Parallels and my trigger workaround had been to copy and paste triggers and edit them as needed in the trigger panel. Only now I've discovered that copying and pasting triggers does NOT work for keyboard navigation. So a button will work fine with a mouse, but if you tab to it on your keyboard and press enter, absolutely nothing happens. I REALLY hope this is something Articulate can fix because this creates an enormous workflow problem for me. See this post for more on the copied trigger problem.