Forum Discussion

FrankWeber-b606's avatar
FrankWeber-b606
Community Member
4 months ago

URGENT: Access problem: Can't open Rise though I'm logged in?

I just tried to open the course I'm working on in Rise 360 with no success.  I am logged in to articulate.com, and the system seems to recognise me, but when I click on "Rise 360" a message keeps ...
Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    4 months ago

    Hi Everyone!

    So sorry for the impact this outage has caused!

    I'm happy to share that our team has released a fix for this issue. To see your subscription status, reload the 360.articulate.com site and log in again.

    Please let us know if you have any trouble moving forward!

Mellydos's avatar
Mellydos
Community Member
4 months ago

Hello, 

I've used my login details and it is acting as if I don't have an account.  Ten minutes until my update meeting and I wont be able to update them. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    4 months ago

    Hi Melly!

    I'm so sorry to hear this setback affected you and your team so drastically!

    Since the outage has been resolved, and all of our systems are operational, do you mind refreshing your browser and checking to see if the behavior has been fixed on your end?

    If you're still experiencing issues, please connect with our support engineers through a support case. They'd be happy to help! 

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