Forum Discussion

JonathanShan656's avatar
JonathanShan656
Community Member
4 years ago

Urgent help from Articulate 360 team. Losing slides

Hello,      I have been working with a team member with a simulation we are building from scratch. We have simulated an work flow process with screen captures and hotspots. We lost over 61 slides ...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
4 years ago

Hi Jonathan,

It's no underlying cause that we've been able to pinpoint since most customers fit into one of the categories in the link that I shared with you.

I did fail to mention that I opened a support case for you to work directly with one of our support engineers, but I can see that you are already working with Jose.

clairegrebner's avatar
clairegrebner
Community Member
6 months ago

Hi Leslie, I am experiencing what seems to be a similar issue to Jonathan where I have looked in my temp files, etc. for my slides that appear to be deleted. Would you be able to help me/direct me to a support engineer who could?

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    6 months ago

    Hi clairegrebner,

    I'm sorry to hear that you encountered this issue. I opened a support case on your behalf to connect you with a support engineer who can help determine what happened to your slides. You're in good hands, and someone from our team will contact you shortly!