Forum Discussion

JacieAlpers's avatar
JacieAlpers
Community Member
10 days ago

'User Presses' trigger for the Backspace key on Mobile

Hello! I have a software simulation in Storyline 360. As a learner searches in a text box, they can hit backspace, and it will go to the previous slide. This works fine on a desktop, but not on mobile. 'User presses' triggers for letters and numbers work fine on both the desktop and mobile. How can I get it to recognize the 'User Presses Backspace' on mobile?

e-learning development
storyline 360

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  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 days ago

    Hello JacieAlpers, 

    I see that you've opened a support case. Nice call! One of our talented Support Engineers will be in touch shortly via email. You're in excellent hands!

    We'll continue the conversation over in your case. 

    Have a great afternoon! 

  • JacieAlpers's avatar
    JacieAlpers
    Community Member
    9 days ago

    Hi LucianaPiazza​! The engineer came back with this response: The trigger isn’t functioning on mobile because the soft keyboard doesn’t appear unless the learner is prompted to enter text. As a workaround, I recommend using an alternative trigger for the same action, one that doesn’t rely on the mobile keyboard to appear. 

    Do you have a recommendation for an alternative trigger? We're trying to accomplish a dynamic search where the results (different images) appear as they press the different letters in the search. Thanks! 

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      8 days ago

      Hello JacieAlpers,

      It looks like you shared your project file in the support case you opened. Would you be willing to share it here in the community as well, so we can have other community members review your design and make recommendations?

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Hello! I have a software simulation in Storyline 360. As a learner searches in a text box, they can hit backspace, and it will go to the previous slide. This works fine on a desktop, but not on mobile. 'User presses' triggers for letters and numbers work fine on both the desktop and mobile. How can I get it to recognize the 'User Presses Backspace' on mobile?

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Hello! I have a software simulation in Storyline 360. As a learner searches in a text box, they can hit backspace, and it will go to the previous slide. This works fine on a desktop, but not on mobile. 'User presses' triggers for letters and numbers work fine on both the desktop and mobile. How can I get it to recognize the 'User Presses Backspace' on mobile?

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I have a software simulation in Storyline 360. As a learner searches in a text box, they can hit backspace, and it will go to the previous slide. This works fine on a desktop, but not on 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","conversation":{"__ref":"Conversation:conversation:612464"},"id":"message:612464","revisionNum":1,"uid":612464,"depth":0,"board":{"__ref":"Forum:board:discuss"},"author":{"__typename":"User","uid":870911,"login":"KimberlyDevore","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid|fa67ee24-1cec-458b-9a55-42b143bb5ea1"}},"metrics":{"__typename":"MessageMetrics","views":70},"postTime":"2022-05-02T07:44:04.000-07:00","lastPublishTime":"2022-05-02T07:44:04.000-07:00","readOnly":false},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Staff","color":"00AEEF","icon":null,"rankStyle":"FILLED"},"User:user:1227187":{"__typename":"User","id":"user:1227187","uid":1227187,"login":"LucianaPiazza","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-09T06:53:02.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid%7Cc33a8e18-a163-443b-9370-806607abded4"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:rwgqn69235/user:1227187"},"ModerationData:moderation_data:1223860":{"__typename":"ModerationData","id":"moderation_data:1223860","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1223860":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1227187"},"id":"message:1223860","revisionNum":1,"uid":1223860,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:1223837"},"conversation":{"__ref":"Conversation:conversation:1223837"},"subject":"Re: 'User Presses' trigger for the Backspace key on Mobile","moderationData":{"__ref":"ModerationData:moderation_data:1223860"},"body":"

Hello JacieAlpers, 

\n

I see that you've opened a support case. Nice call! One of our talented Support Engineers will be in touch shortly via email. You're in excellent hands!

\n

We'll continue the conversation over in your case. 

\n

Have a great afternoon! 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-04-14T12:26:54.148-07:00","lastPublishTime":"2025-04-14T12:26:54.148-07:00","metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1223837/message:1223860","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1224017":{"__typename":"ModerationData","id":"moderation_data:1224017","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:480143":{"__typename":"User","id":"user:480143","uid":480143,"login":"JoseTansengco","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-19T05:39:35.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0%7C5b26460845bb115df83cc97d"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:rwgqn69235/user:480143"},"ForumReplyMessage:message:1224017":{"__typename":"ForumReplyMessage","uid":1224017,"id":"message:1224017","revisionNum":1,"author":{"__ref":"User:user:21525"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:1223837"},"conversation":{"__ref":"Conversation:conversation:1223837"},"subject":"Re: 'User Presses' trigger for the Backspace key on Mobile","moderationData":{"__ref":"ModerationData:moderation_data:1224017"},"body":"

Hi LucianaPiazza​! The engineer came back with this response: The trigger isn’t functioning on mobile because the soft keyboard doesn’t appear unless the learner is prompted to enter text. As a workaround, I recommend using an alternative trigger for the same action, one that doesn’t rely on the mobile keyboard to appear. 

\n

Do you have a recommendation for an alternative trigger? We're trying to accomplish a dynamic search where the results (different images) appear as they press the different letters in the search. Thanks! 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2025-04-15T15:22:23.587-07:00","lastPublishTime":"2025-04-15T15:22:23.587-07:00","metrics":{"__typename":"MessageMetrics","views":14},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1223837/message:1224017","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEyMjQxNjUsMTIyNDE2NQ","node":{"__ref":"ForumReplyMessage:message:1224165"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1224165":{"__typename":"ModerationData","id":"moderation_data:1224165","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1224165":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:480143"},"id":"message:1224165","revisionNum":1,"uid":1224165,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumReplyMessage:message:1224017"},"conversation":{"__ref":"Conversation:conversation:1223837"},"subject":"Re: 'User Presses' trigger for the Backspace key on Mobile","moderationData":{"__ref":"ModerationData:moderation_data:1224165"},"body":"

Hello JacieAlpers,

\n

It looks like you shared your project file in the support case you opened. Would you be willing to share it here in the community as well, so we can have other community members review your design and make recommendations?

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