Forum Discussion
Users are stuck in the last few sections of the course
The e-learning course I designed through Storyline - many users are getting stuck with the training towards the end, where nothing on the screen is functioning for them. Everything just suddenly free...
Hello, there is no incorrect trigger or any issue with the design because many people already completed the course without any issues. 3 users are randomly getting stuck in a particular section of the course where the whole screen is freezing. Nothing is opening up. Even clicking the player settings like pause/play/menu/cc/next button etc everything is just frozen. The WHOLE screen is frozen. We have already looked into the triggers and all the other issues, everything is clear and many users have already passed through it.