Forum Discussion
Users are stuck in the last few sections of the course
With .xapi files, all interactions, clicks a user makes is all recorded in the backend and we are able to see the user data. Everything does get reported entirely in the backend of our LMS. They suggest that the LMS memory of the user might be full that the system is not able to record any more of the user logs so it is stuck.
Ah, I'm distinguishing between SCORM in an LMS and xAPI in an LRS, though I understand for people above a certain perspective, "content" just sends information to a server somewhere.
The distinction is very important though, so for troubleshooting purposes I'd recommend really differentiating between the two. Especially because everything I've ever seen (glad to read what you find otherwise) says that it makes little sense to record every single click just because. If someone implemented an xAPI statement to fire every time a learner clicks, I would imagine the LRS would fill up really quickly with a bunch of meaningless click statements.
Additionally, since you seem to have identified the issue as your LMS/LRS, is that something Articulate manages for you? If your LRS is through another company, I expect the people in that company would be the best equipped to help refine LRS reporting.
