Forum Discussion

JohannaVaranasi's avatar
JohannaVaranasi
Community Member
4 years ago

Using characters from Content Library in Power Point

Hi all, I would like to create images including the characters from the content library. I have installed Articulate Presenter and can see the Articulate tab in my Power Point. However, I cannot s...
Presenter 360
Studio 360
KellyAuner's avatar
KellyAuner
Staff
4 years ago

Hi Johanna,

Thank you for reaching out!

I'm sorry to hear that you are experiencing this issue when trying to add a character from the Content Library. I'd like to ask a few clarifying questions to help me better understand the issue. 

  • When you click on the Articulate tab in Power Point, do you see the option to add Characters, Photos, and Illustrations like in the image below?

         

  • If you try to insert a character, are you receiving an error message?
  • Is this issue happening with one specific project?

You can try creating a new presentation to see if this is issue persists with a different file. If it does, you can follow these troubleshooting steps to fix unexpected behavior in Studio 360. 

Please let me know if you need additional assistance on this! Our team is happy to take a look at a project for you here, or privately through a support case. We will delete it from our systems when troubleshooting is complete.