Using characters from Content Library in Power Point

Dear Kelly,

I run into this problem even if I create a new presentation.

I can see all the options you posted above, the Articulate tab looks just like the one in your screenshot. I can also click on the "Characters" button and choose "Insert character", but then, nothing happens. I saw in the trainig videos that normally a window would open with an offer of the different characters. In my case, this window is not opening.

Thank you for pointing me towards the troubleshooting steps. I will try to follow them and if the problem persists, submit a support case.

Thanks for your help!