Using Storyline 360: Resuming an embedded video when the user left off

Have you tried to change slide's properties where the video sits? Select RESUME SAVED STATE for When revisiting option.

Hey Nina,

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Would you be able to share your .story file for us to take a look at your setup and what you are seeing? If you cannot share here in the forums, you are welcome to share here privately.

Hi, I have also been looking in to this. I have been able to change the settings to reflect the above but the video does not restart unless the user clicks or touches the screen to resume.

Hi Gareth!

Happy to lend a hand here. First, let me make sure I understand your setup.

• You have a slide that contains a MP4 video that is set to "Resume Saved State".
• When the learner goes back to that slide, the video is stuck until the learner clicks or taps the video. Once the video begins playing again, it resumes where the learner left off.

Do it have it right? Also, are you using the most recent version of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.17.16188.0 in the bottom-right corner. 

Hi, that's correct. I'm a little stuck on what triggers will allow me to close a layer and resume the previous MP4 file. We are also not using the most recent version of Articulate, currently on V3.8.13281.0 This is something I have raised internally and will hopefully be updated soon.

I am still having this issue with embedding the MP4 into a storyline 360 4 slide course. It's a 10 min video and takes a long time to open when I select view this scene or project. It eventually opens and works the way it should. The issue is when I publish it for the Review tool, and I open the course, so when I click the slide that the MP4 is on, it freezes and won't open.

Hi there, Gareth -- be sure to let me know what happens after you update to the latest version! 

Hey, Nina -- really sorry this is still plaguing you! We're really interested in taking a closer look at your file to see what's causing this. Could you share it with us here?

Sure thing, Nina!

You can share the file directly with our Support Engineers by clicking here. They keep all files confidential. 

Also, you can edit out your contact information from your post if you'd like!  Replying via email will include your signature.

Good Morning, I seem to have found the settings needed to make the changes I needed. The MP4 now pauses while I move to open a new layer and continues without prompt when the layer is closed.

Thanks for all your help :)

Thanks Gareth for that update, and let us know if you need anything else!