Forum Discussion

ErinKing-ac40a0's avatar
ErinKing-ac40a0
Community Member
5 years ago

Video compression option greyed out - did not edit in Storyline

Hi,  The option for uncompressed video is greyed out. It is a separate MP4 I uploaded and haven't touched it with any Storyline editing tools as suggested in another article. The video as-is is ...
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
5 years ago

Hi there, Erin!

Thank you for reaching out and for opening a support case! I see you're already working closely with Ronaziel on our team to see if we can sort why the Compression property is grayed out.

Let us know if you have any questions about what she sent!

  • DougMulitalo-6e's avatar
    DougMulitalo-6e
    Community Member
    5 years ago

    Hi Katie,

    I am having this issue too, can you provide an update if there was a fix for this?

    I have not used the Storyline editing tool to edit my video but I also have the greyed out compression option and the published video is very blurry.

    Thanks!

    • VinceScoma's avatar
      VinceScoma
      Community Member
      5 years ago

      Hi Doug,

      Happy to help! 

      If the compression setting is greyed out, one reason for this is that the video being used is created with a different profile. If that is the case, this is why you would not be able to edit the compression. This guide provides additional details on why the option to turn off compression is greyed out.

      With that said, I was able to locate this forum thread with some suggestions from others in the community that I hope will help! 

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