Video Compression (MP4, in AS360) Videos blurred on publication

Hi Dorothy,

Here are a couple of things you can do to improve the video publishing quality:

• Check that your Story Size and video dimensions are similar. If your story size is much bigger or smaller than the video dimensions, you'll have to scale the video up or down to fit the slide, resulting in a loss in quality.
• Adjust the video quality settings before publishing.

Give those a try, and let me know if it makes a difference!

Thanks Alyssa -  I had already tried those with no avail, so still in a spot of trouble. I had story size at 16:9 and recorded at 16:9, also tried recording at full screen and also tried story size of 4:3 just to cover all options. Also, I still don't understand why some of the videos have automatic compression set with no option to have no compression.
Any help much appreciated.

Hi Dorothy,

The option to turn off automatic compression is only available for MP4 videos created with baseline, main, or high profiles. All other video files will be automatically compressed when published.

If you'd like our team to have a closer look at your file, you can send it our way by clicking here!

Thanks Alyssa,
I read the item on Compression in the link you provided - but assumed that Replay would have set profiles to suit... I'll research that further for myself.
Thanks for the support link, I'll do that now :)

Hi Dorothy,

If you can let me know your case number, I'll follow along and share updates here in this thread. Thanks!

Hi Alyssa,
I wrote a long support request with attachments and sent, but no auto -response is in my inbox, so I'll try again and post here when I get a number. Thanks.

Here we go: 01163505

Now I see it! Thanks, Dorothy. It looks you're working through this issue with Jonathan--let us know if you have any further questions!

Are you by chance publishing in HTML5? We have noticed degradation in quality of both images and video in the new HTML5 renderer in 360. If we stick with Flash (not ideal at all) our projects tend to have smoother animations and we don't get the compression artifacts we see when publishing to HTML5. 

I spoke with some other attendees at DevLearn last week and they had seen similar issues and had put in tickets with support.

Thanks so much for chipping in Jesse! Yes I have both HTML5 and Flash selected to publish as per client request..... I'm working now with opening in a browser rather than in slide so that has helped a little too, as the videos were scaling to fit.  I'm also wondering why REPLAY doesn't use the correct H264 profiles to support changing / option for turning off compression. I'll ask support via my ticket and get back to you here on this.

Hey all, has there been any news on this issue? I discovered that when importing a mp4 video into Storyline 3 and using automated compression with the video quality set to 9, the HTML5 output is noticeably more fuzzy and lower in quality than the Flash output.

Hi Kenneth,

Are you seeing this across all browsers when viewing the HTML5 output? 

Found this thread looking for a solution, and thought I'd share what worked for me.  

After trying many, many different tips & tricks, what finally worked was:

• save as an .mp4
• adjust to publish as highest quality
• set to not compress the file. 

Hope this helps you too! 

Thanks Natasha for sharing that here! 

Hey,

we have tried following: 

• save as an .mp4
• adjust to publish as highest quality
• set to not compress the file

The quality is still super blurry. Our video is a screen cast of a software programm with lots of fields, text, graphs and we always seem to suffer with blurry videos regardless of what we record the video in (Camtasia, Storyline). Any help would be extremly gratefully received :-) 

Best regards

Hey there, Carina!

Thank you for reaching out and for opening a case with our Support team!

I see that Peter linked what you're seeing to an open issue where the screen recording video output appears blurry during preview and after publish. We shared your experience in the bug's report so we can notify you of any changes in its status.

If there's anything else we can do to help in the meantime, please let us know!

Hello,

We were experiencing the same issue. Some videos have the compression option "disabled", and they are blurred, and some videos allow to select "none" in compression (not exactly sure why).

I did this to try a solution and it worked. It has to do with how the file is saved (not exactly sure what it is).

1. Upload the video: https://online-video-cutter.com/
2. Save the video again selecting the highest quality  720p or above 
3. Use this "new" video file in Storyline

After that, the compression option was enabled and the video was fine.

Hello!

We appreciate you taking the time to share what worked for the videos in your course! I know this will be helpful for others who come across a similar snag!

I have tried some of the other recommendations to eliminate compression of video. The solution from People Development Team worked! Thank you! 

Thank you! This worked. 

I'm glad you were able to find this conversation, Juliette. Thanks for popping in to share and welcome to E-Learning Heroes 😊

Hello Everyone!

I'm happy to return to this discussion with some great news. 🗞

We've fixed the issue reported where: Screen recording video output is blurry when published/previewed.

Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes.

If the problem happens again, please let us know, or you can always work directly with our support engineers here.