Forum Discussion
Video controls not working in Rise
I have added video to my Rise course using the video block, but can't actually use the video controls. If I click on the seek bar, or try to drag the marker, the video restarts. This also happens wi...
Hi Mark! Sorry to hear that the video controls aren't working in one of your machines.
Let's try the following:
1. Please make sure that your device and browser is updated. Please check if you are using a supported browser and that your browser is updated. Refer to the links below on how to update your browser:
Once updated, restart your browser and try accessing it again. Does the issue persist?
2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
3. Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
4. Restart your computer.
5. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how: