Forum Discussion

ErrolMuir's avatar
ErrolMuir
Community Member
7 years ago

Video created as Storyline output has blank start screen when used in Rise multimedia block

Hi.  I've created a video in Storyline 360 from 4 slides.  When I embed it in Rise, it shows as a blank screen with start button.  It plays as expected but I'd like to get a first frame picture show...
rise 360
JenniferJohn569's avatar
JenniferJohn569
Community Member
2 years ago

I've attached a screenshot of the black screen and play button that appears on my SL drag-and-drop interaction once imported to Rise using the SL block.

JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hi Derek,

Happy to help!

The black screen and play button you're seeing is expected if you have an audio or video file placed in the very first slide of your Storyline 360 project. Most modern browsers like Google Chrome require a "click" to allow autoplay of media.

If you want to change the black background to a custom image file, add a cover photo to the Player of your Storyline 360 course. 

If you want to allow your Storyline 360 blocks to automatically play, make sure that the first slide of the course doesn't have any media files in it. Note that for embedded blocks viewed on Mobile devices, the Play button will always be present. 

Let me know if you have any questions!