Hello Team,
\n
I trust this message finds you well.
\n
I'm currently facing an issue with my client as they're experiencing a gray background in my video when it should be white.
\n
During testing on various computers in their office, some display a gray contour, while others consistently show the same gray background.
\n
I'm seeking your expertise to identify the source of this problem, especially considering that I don't observe any gray background or shadows while testing on Review'LMS.
\n
My client is encountering the same issue both on Review and on the LMS.
\n
Your assistance in resolving this matter would be greatly appreciated.
\n
I can share some screenshots privately for further analysis.
\n
Thank you in advance for your help.
\n
Best regards,
\n
Umayr
\n
","kudosSumWeight":0,"postTime":"2023-11-09T03:38:22.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:493913_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hello Team,
\n
I trust this message finds you well.
\n
I'm currently facing an issue with my client as they're experiencing a gray background in my video when it should be white.
\n
During testing on various computers in their office, some display a gray contour, while others consistently show the same gray background.
\n
I'm seeking your expertise to identify the source of this problem, especially considering that I don't observe any gray background or shadows while testing on Review'LMS.
\n
My client is encountering the same issue both on Review and on the LMS.
\n
Your assistance in resolving this matter would be greatly appreciated.
\n
I can share some screenshots privately for further analysis.
\n
Thank you in advance for your help.
\n
Best regards,
\n
Umayr
\n
"},"Conversation:conversation:493913":{"__typename":"Conversation","id":"conversation:493913","solved":false,"topic":{"__ref":"ForumTopicMessage:message:493913"},"lastPostingActivityTime":"2023-11-13T07:13:42.000-08:00","lastPostTime":"2023-11-13T07:13:42.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:493913":{"__typename":"ModerationData","id":"moderation_data:493913","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:493913_1":{"__typename":"Revision","id":"revision:493913_1","lastEditTime":"2023-11-09T03:38:22.000-08:00"},"ForumReplyMessage:message:493916":{"__typename":"ForumReplyMessage","id":"message:493916","conversation":{"__ref":"Conversation:conversation:493913"},"author":{"__ref":"User:user:120422"},"revisionNum":1,"uid":493916,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Video display Issue - Gray background","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:493916"},"parent":{"__ref":"ForumReplyMessage:message:493915"},"body":"Hi Umayr!
\n
Thanks for following up and sharing the feedback!
\n
Great move on opening a support case. I see that my teammate Lianne is handling your issue and replied to your e-mail with some follow-up questions.
\n
We can continue troubleshooting through your case to help keep all information in one spot.
","body@stringLength":"479","rawBody":"Hi Umayr!
\n
Thanks for following up and sharing the feedback!
\n
Great move on opening a support case. I see that my teammate Lianne is handling your issue and replied to your e-mail with some follow-up questions.
\n
We can continue troubleshooting through your case to help keep all information in one spot.
","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-11-13T07:13:42.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:493916_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1736413950343":{"__typename":"CachedAsset","id":"theme:customTheme1-1736413950343","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit Hi Steven,
\n
The course was developed using Storyline.
\n
My client utilizes Chrome and is experiencing these issues. They have tested the courses on Edge and IE browsers, and unfortunately, the same issues persist across all three platforms.
\n
These problems are consistent across two projects that I recently delivered to them.
\n
You will find the output product on the link you provided.
\n
If you require additional information or have any suggestions, please do not hesitate to let me know.
\n
Thanks for your help.
\n
Umayr.
\n
","body@stringLength":"634","rawBody":"Hi Steven,
\n
The course was developed using Storyline.
\n
My client utilizes Chrome and is experiencing these issues. They have tested the courses on Edge and IE browsers, and unfortunately, the same issues persist across all three platforms.
\n
These problems are consistent across two projects that I recently delivered to them.
\n
You will find the output product on the link you provided.
\n
If you require additional information or have any suggestions, please do not hesitate to let me know.
\n
Thanks for your help.
\n
Umayr.
\n
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