Forum Discussion

MaciejMasior's avatar
MaciejMasior
Community Member
2 months ago

Video does not pause with the timeline in Storilne 360

Hello,
So, this is my problem:
Video does not pause with the timeline when I use the trigger: "When the timeline starts on this slide - pause timeline on this slide".
As a result, the timeline pauses, but the video continues to play.
The problem appeared after one of the recent updates.
If the problem is not fixed soon, I will have to revert to one of the previous versions of Storyline 360.
I hope you can fix this fast. It's very important for me.

Thanks for help.
MM

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi Maciej!

    Sorry to hear you've run into this setback!

    I can confirm we have this behavior logged as a bug in Storyline 360 versions 3.88, 3.89, and 3.90. I've linked this discussion to the bug report so we can notify you as soon as a fix is in place. In the meantime, as a workaround, we suggest:

    • Downgrading to version 3.87.32265.0 of Storyline 360 where this bug cannot be observed.

    • Delay the video so it does not appear at the start of the timeline.
    • Add an additional trigger to pause the video.

    Thank you for your patience. Sorry if this has been slowing you down!

  • MaciejMasior's avatar
    MaciejMasior
    Community Member
    2 months ago

    Hi Steven.

    Thanks for this information.
    Looking forward for fix and update.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 months ago

      Hi Maciej!

      You're welcome! Thanks for your patience while we work through this issue.

      Have a great rest of your week!

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