Forum Discussion
Video doesn't pause when using Pause timeline trigger
Hi AndreyOborsky and JamesBrown-35ce,
I have some exciting news to share! We just released another update for Storyline 360. In Update 92, we’ve included important fixes and new features.
One of the fixes we’ve included is:
Video content continued to play when the timeline was paused
To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
This issue has begun to affect our team's interactive video template. The template functioned fine until the update today and now I can't get it to predictably behave. Sometimes when the timeline is paused in preview, the video will still play, sometimes when published it works as it is supposed to, sometimes it doesn't.
This will affect many existing courses on our LMS and I would appreciate a workaround.
For context, there is the main video on the base layer - a trigger is in place to show a 'launch' layer which has a play button (this layer's properties pause the base layer timeline, which pauses the video) - thie button hides the launch layer and resumes the timeline on the base layer.
As of today in preview, the video begins to play regardless of the paused timeline.
Hello JH24,
Thanks for sharing those details. I understand how impactful this would be, especially if it affects existing courses that rely on your interactive video template.
We've identified a regression in a recent Storyline 360 update where a video on the base layer can continue playing when a layer configured to pause the base layer timeline is shown automatically when the timeline starts. Based on your description, it sounds like you may be encountering this issue.
Our team is actively working on a fix. We'll be sure to share any updates as soon as we have more information.
