Forum Discussion
Video encoding during publish
A .story file with 4 mp4 videos. Usually, when I publish, the entire course publishes in about 30 seconds.
Occasionally, the publish dialog takes much longer and shows "encoding video ..." for each video.
Strange thing though, deleting the temp folder, closing Storyline and relaunching seems to have no bearing on whether we get the "Encoding mp4 video".
So... sometimes the course publishes in 30 seconds, other times 5 minutes, and it all boils down to the "Encoding video" surprise when I publish.
Any ideas?
Sam
26 Replies
I am also publishing to video with an embedded video and getting the "Encoding Video" message. And the video, which should end up between 5 and 10 minutes, is taking hours and hours to publish: today it's been going for around 6 hours and is still not finished. Any ideas what might be going on an how to fix it?
Hi Ellen,
I see that you’ve reached out to our Support Engineers and are working with my teammate, Dexter. You’re in great hands! We’ll continue the conversation in your support case.
