Video encoding

Hey Austeja- so sorry to hear that you're running into that error message. Just a few questions to check before we dig any deeper:

- Are you on the latest version of Storyline 3?
- Are you working on your local hard drive?

Thanks! 

Hi Joshua, 

Thank you for your replay. I have Storyline 360 version I did update , but it didnt helped. And yeas I have it on my local hard drive. 

Thank you 

Austeja,

If you can, please repair your Storyline 360 and attempt to save the edited video again. 

If you are still having issues are you able to share the story here?

Thanks! 

Hi ,

Thank you for advice , I try to reinstall articulate 360 , but unfortunately it didn't helped

Hi, 

Thanks for your response its mp4 file. First I did screen recording with storyline 360 then I did editing with replay. And then that video I upload again in story line. 

No I cant I tray to even open my old training videos and edit them and I still get same error message 

Hello,

i get the same error, when i adjust the brightness or the contrast. 

What was the solution, please?

Hi Torsten,

I'm sorry you're having this issue when adjusting the brightness or contrast of your video! We would love to troubleshoot this for you! Would you be willing to share your files here or with our support engineers privately in a support case?

Thanks for reaching out!

Hi John, 

I've already createt a Ticket with one of your colleagues: Case #03332838: Video Codecs    [ ref:_00D30Txo._5004y23mNFh:ref ] and sent the files to him. But he couldn't help me :-(

Therefore i asked the community for assistance, because i guess that this is a softwarebug. All of my colleagues at my company and some people from other companies got the same error! The software-version is not important.

You can try to adjust the brightness and/or the contrast!!!  by yourself, please. 

I have just tested with storyline 3.70 on Windows 11

• create a new empty storyline file
• import a 20 min mp4 file (without audio)
• Edit Video
• brightness +50%
• close window
• waiting 15 minutes "Editing Video"
• save project
• close storyline
• double click on the .story file (450 MByte)
• published to review 360

no problems

could you upload a video what causes the error when changing the brightness

Hi Jürgen,

did you save and exit the changes in the video editor window or did you just close it?

There is one more fact, which is important. I work at an insurance company and for us as "normal" users, we have generally no admin-rights on the (business-) notebooks. It's because of the VAIT! Do you have admin-rights on your machine ?