Forum Discussion

LCandeias's avatar
LCandeias
Community Member
4 years ago

Video freezing randomly

Hi all, I'm having a problem with random freezing of my scorms created in SL360, then I've started to trubleshoot and this were my findings:   Project content - Slide 1 - is the Menu with tr...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Matthew,

Sorry to hear that you ran into a similar issue. I'd like to ask a few questions to help clarify your experience: 

  • Are you able to replicate the behavior when publishing to web, LMS, or Review 360? 
  • Is this a recording that you made using Storyline 360's screen recording feature? 
  • Does the video play normally when you open the file directly? 

You can try re-encoding your video using a free tool called Handbrake to see if this helps. You can download Handbrake here. And here's a helpful video on how to re-encode videos using the tool. 

If the issue persists, it would also help if we could take a look at the actual project file. Would you be willing to upload a copy of your project file here for testing?

  • MatthewHolmes's avatar
    MatthewHolmes
    Community Member
    3 years ago

    Hi Joe,

    I have answered the questions below:

    * Are you able to replicate the behaviour when publishing to web, LMS, or Review 360?
    * The recording plays fine in Preview, but not in the LMS or review 360
    * Is this a recording that you made using Storyline 360's screen recording feature?
    * No the recording is from an external MP4 which plays all the way through
    * Does the video play normally when you open the file directly?
    * Yes it does

    In light of internal restriction, I am unable to upload the file or download the system that you are referring to.

    Many thanks,

    Matthew

     

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