Forum Discussion
Video freezing randomly
Hi all,
I'm having a problem with random freezing of my scorms created in SL360, then I've started to trubleshoot and this were my findings:
Project content
- Slide 1 - is the Menu with tr...
Hi, Matthew.
Do you have access to the application where the video was created? If so, you can also try re-encoding it to a different profile/codec.
Since this is a very long video, can you try splitting it into smaller videos to see if the issue is related to its length?
I completely understand the internal restrictions and confidentiality. As Joe mentioned, our Support team can sign an NDA, and they’ll delete the file once they are done troubleshooting. If that works for you and your IT department, just let us know!
