Forum Discussion
Video (image 360 label) Size Changes After Publishing in Storyline 360
Hello PS-9261fbfe-7a2,
Thanks for reaching out! I tested this on my end and was unable to replicate this video behavior within a 360° image.
- What version of Storyline 360 are you currently using?
- You'll want to be sure you're on the latest update (Build 3.96.33815.0). You can update Storyline 360 in your Articulate 360 desktop app if needed!
- Can you view the course as expected when publishing to Review 360?
- You mentioned Preview is displaying accurately, but when you publish, this occurs. Where are you hosting your course and what publishing option are you selecting?
Looking forward to hearing from you!
Thank you for your response, Luciana. I am currently using the latest updated version of Storyline (Build 3.96.33815.0) and publishing it on Review. Here is the link to its Review. I haven't altered any settings when publishing it on Review; I am using the default options.
Hi PS-9261fbfe-7a2,
Thanks so much for sharing your Review link in this discussion reply! I'm able to experience the same video orientation change that you shared within the original screenshots.
- Do you happen to experience this same behavior if you insert another video file into the course? I'm curious if this is isolated to this specific video file.
It would be helpful to take a closer look at your file as well. Feel free to upload your .story file to this thread or privately in a support case so we can investigate this further.
Looking forward to hearing from you!
There is no problem with the other videos that have the same aspect ratio as the Storyline file (16:9). However, if you import a video with a different aspect ratio (the one causing the issue is 9:16), it gets shrunk after publishing.
Hi PS-9261fbfe-7a2,
I also tested Luciana's file with the vertical video, and I was also unable to replicate the behavior. I want to see if there are any significant differences between your video and the video Luciana used for testing to understand what's causing the issue. Would you be willing to share a copy of your project file here or privately by opening a support case for testing? We'll delete it when we're done!
