Forum Discussion

Erin14's avatar
Erin14
Community Member
8 months ago

Video not converting correcting in Rise 360

I have had two occurrences now not being able to get a video (mp4) file to come over into Rise 360 microlearning correctly.  When I play the file before bringing it over to Rise the timing works perf...
rise 360
KellyAuner's avatar
KellyAuner
Staff
8 months ago

Hi Erin14,

Thanks for reaching out!

I ran a quick test uploading an mp4 video to a microlearning and didn't observe any issues with the timing. I have a few troubleshooting questions to help me better understand what's going on.

  • Does this happen with a specific mp4 file, or all video files?
  • Does this happen in preview, publish, or both?
  • Have you tried viewing the course in a different browser?

If you're willing to share the video file here or privately in a case, I'd be happy to test it further. You can also share a copy of your course and we'll delete it from our systems when troubleshooting is complete.

  • Erin14's avatar
    Erin14
    Community Member
    8 months ago

    Thank you for offering your help. 

    The past two video's have not worked for me uploading a video to a microlearning. I thought perhaps it was too long but when I cut it down it still did not play correctly. 

    This occurs in both preview and publish

    I have not tried watching in a different browser but will do so.  Looks like the file below is too large for me to attach here. i

     

    File was too big to attach her so I entered it in a case.

    • EricSantos's avatar
      EricSantos
      Staff
      8 months ago

      Hi Erin14,

      Thank you for sharing your video file through the support case.

      I see that my colleague, John Carlo, has picked it up. I encourage you to continue working with him until a resolution is found.

      Please don't hesitate to reach out if you need anything else in the meantime!