Forum Discussion
Video Poster Frame is incorrect
Hi Gurus
I'm currently building an interactive user guide that uses video clips to illustrate the procedures that should be followed.
Background: The video was originally a single animation cre...
Hi there, Chris!
Thanks for those extra clues and for opening a support case. I see that my teammate, Jopney, is closely working with you to sort the cause of the incorrect poster frame.
I also see the third frame appear when I import your video into Storyline 3, Update 9. Here's a quick recording!
I'll follow the case and share your latest reply and my experience with Jopney as we try to track down the culprit. We appreciate you working with us on this!
