Forum Discussion
Video publishing video has been encoding for over 12 hours!
Hi
I am trying to publish my Storyline video file (it's an 8 slide simulation video lasting approximately 3 minutes).
Yesterday it took 8 hours and was still 'encoding video' so even though it was making progress and not frozen, I stopped it thinking there's no way it could take that long and it was an error. After reading some posts, I tried to turn off the auto compression but this is grayed out set to 'automatic'. Trouble shooting advice states when its grayed out, it's because it was created on a different profile. My screen simulations and voice recordings were both created in Storyline so no idea what it means by created in a different profile.
I started trying to publish my video again last night and so far it's been running for about 12 hours and it is still 'encoding.
Has anyone experienced this and how do I fix it?
23 Replies
i am also having the same issue. i have done two other ones today with no problems. the last one has taken hours and its stuck on encoding. i have read the posts and tried everything recommended but nothing seems to help. Can you assist?
Hi Michael!
So sorry to hear that the project is stuck on the encoding message.
Are you comfortable with sharing the .story with us? You can use this secure upload link. We can publish it using Storyline 360 Update 42 and let you know what happens!
Hi all,
I am having the same issue. I am using Storyline 360 and it is freezing at Preparing to encode video...
Hi Sara and welcome to E-Learning Heroes 😊
Thanks for sharing that you are experiencing an issue when publishing to video. I see that you were able to contact our support team as well and you are working directly with Darwin.
missed the final outcome of this important trail
- run the storyline through something called update 19?
- click on 'Next Actions'
is that it?
Help with Update 19 - what is that?
Hi Jen,
I didn't actually get a straight answer of why it didn't work for us, however, they are reporting a bug for us. We never got the video to publish and it ran over the weekend. They were able to publish it in an hour and I requested they send me the published video. That was the only way I was able to get the published video.
Best of luck to you,
Sara
Thank you Sara. You sent the video to them! I will try that. I tried lots of different options to burn the story into a video and none of them worked.
Hi Jen,
Thanks for coming back with an update and tip, Sara!
Like Sara shared, we have an open bug in Storyline where courses with screen recordings published for video can take some time to complete.
We're happy to verify whether this bug is affecting your file or if something else is causing the problem. You can use this private upload link:
I'm excited to share that we released another update for Storyline 360 (Build 3.52.25156.0) today, which included a fix for the bug where projects with screen recordings took an exceedingly long time to publish as a video file.
Update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest fixes and features.
If you have any questions, you can reach our team in this discussion or in a support case.
Thanks so much for keeping these older threads handy! I was having the same issue of trying to publish from Storyline to MP4 video, and it was hanging at "encoding," and kept going back to the starting slide. Turns out it was confused by the trigger to go back to slide 1 if a user clicks the forward arrow in the last slide. I deleted that trigger, and it published smoothly and quickly!
Changing all your slides to "Slide Advances: Automatically" creates a normal encoding process that we'd expect.
