Forum Discussion

NicoleAsma's avatar
NicoleAsma
Community Member
3 years ago

Video size changes when triggered - Storyline

I have a video of a screen that is layered over an image of the device. When the user clicks the hotspot it triggers the video to start playing - each time this happens the video changes size (is no longer in the exact position on the screen needed) just by a small amount but it's noticeable. How do I stop this?

I can not upload sample as it is a medical device. 

storyline 360
  • WaltHamilton's avatar
    WaltHamilton
    Super Hero
    3 years ago

    You could try deleting the hotspot and clicking the video directly. If that doesn't help, create a slide that duplicates the problem with materials you can share, and attach it here.

  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Nicole.

    If you're still experiencing this after trying Walt's suggestion above, and if you can't share a sample file publicly, you're also welcome to share it privately with our support team. We can sign an NDA and will delete your file after troubleshooting. 

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