Forum Discussion
Video Size Limitations in Rise
Hello all!
I have a MP4 video I'm trying to load to Rise and it just says "processing", but nothing happens. The video size is 219,361KB. Any suggestions? Thanks!
Hi Adriane!
The maximum file size for each video in Rise 360 is 5 GB, and your video is well under that limit. Are you using Google Chrome, Firefox, Microsoft Edge, or Safari to author your course?
If you're already using one of those supported browsers and you're still getting stuck, send your video file to us by clicking here. We'll help you get this sorted out!