Forum Discussion

AdrianeGonza530's avatar
AdrianeGonza530
Community Member
7 years ago

Video Size Limitations in Rise

Hello all! I have a MP4 video I'm trying to load to Rise and it just says "processing", but nothing happens. The video size is 219,361KB. Any suggestions? Thanks!
rise 360
Crystal-Horn's avatar
Crystal-Horn
Staff
6 years ago

Hello, Debra and Brent. I'm sorry for the slow loading of your videos. We had some performance issues yesterday that we are still monitoring. Details can be found on our status page. We'll keep you updated there!

  • DebraRay's avatar
    DebraRay
    Community Member
    6 years ago

    thank you for the information