Forum Discussion
Video Size Limitations in Rise
Hello all!
I have a MP4 video I'm trying to load to Rise and it just says "processing", but nothing happens. The video size is 219,361KB. Any suggestions? Thanks!
Hello, Walter! I'm sorry to hear you're having trouble uploading a video. Have you tried deleting the video block, then logging out of Rise? If you still cannot upload the video after logging back in, we'd want to take a closer look.
You can share a copy of your video file privately with our Support engineers by clicking here.
Hello again, after a little over an hour it went through.
