Forum Discussion
Video Size Limitations in Rise
Hello all!
I have a MP4 video I'm trying to load to Rise and it just says "processing", but nothing happens. The video size is 219,361KB. Any suggestions? Thanks!
Hello Donald and Concetta! I'm sorry to hear you're both having trouble uploading video files to Rise 360.
The process should never take more than a few minutes, so there's no need to let it process for hours. If you notice a lag in processing, first try logging out and logging back into Rise 360. Switching to a different web browser may also do the trick.
If that doesn't work, we're here to lend a hand! Just share your video file with us in a case, and we'll test it from our side.