Forum Discussion

AdrianeGonza530's avatar
AdrianeGonza530
Community Member
6 years ago

Video Size Limitations in Rise

Hello all! I have a MP4 video I'm trying to load to Rise and it just says "processing", but nothing happens. The video size is 219,361KB. Any suggestions? Thanks!
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ZoelfahHardien's avatar
ZoelfahHardien
Community Member
5 years ago

Hi, I need your assistance please. My uploads are taking forever. I have tried various methods to speed up the process but it just keeps saying uploading. I have created various courses on rise using multiple videos but this is the first time it is taking this long. A sample of the type of video is attached.

Please assist

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    5 years ago

    Hi Zoelfah! 

    Thanks for sharing your sample file, you can go ahead and remove it as it may contain sensitive information by editing your previous message, then removing the attachment.

    Your file checks out, as its an MP4 which is a supported file, it's less than 215MB and the naming convention is fine. 

    Here are something you can try:

    • You can try clearing your browser cache and renaming the file to upload again.
    • You can try another browser or safe mode on your browser
    • You can try checking your connection and restarting