Video Starts In Middle Instead of at the Beginning

Hi Susan!

This doesn't sound right! Let's start with a few troubleshooting questions.

• Is the video embedded from a website?
• Are you noticing this when replaying a slide or even when starting the course from the beginning?
• Have you tried publishing the course and seeing if it behaves the same on Review 360 or another web output?
• Which version of Storyline are you using?

These questions will get us started! I'm eager to see what the fix is.

I have noticed the same problem using Storyline 360. I embedded a 30 second video into a slide as a file, not from a website. The video is placed on the timeline to start about 20 seconds into the slide. Whenever I run the slide in design mode, it always starts the video somewhere just after the middle, and appears to start from that same middle spot every time I run it. The same thing happens when running it in preview mode if I scrub ahead any amount. If I run in preview mode without touching the seekbar, the video starts at the beginning.

Hi Robert!

Sorry that this is affecting your course too! I don't see any similar bugs reported, so we'll want to see the file in action to see what's happening. Would you mind uploading your file to us? Here's a secure upload link.

Has there been a fix for this or is there a setting I need to change? I have noticed this issue as well.

Hello Ashley, and welcome to E-Learning Heroes! ⭐️

Sorry to hear you're hitting this issue as well, and I'm happy to help!

I'm not spotting any similar bugs reported, but here's where I'd start:

• Import the file into a new Storyline project.

If things don't improve, our support engineers are happy to lend a hand! Feel free to upload your file so they can help troubleshoot further!

CONNECT WITH A SUPPORT ENGINEER.

This is still a problem as of Sept 30, 2022.

Hi Steve!

Sorry to hear you are running into difficulty. I understand how frustrating it can be. 

If you could please upload your file to a support case, our talented Support Engineers would be happy to take a look at your file in a private case. 

Hope you have a good start to your week! 🎉

Same issue here. The video displays on the timeline about 1 minute into the slide. It's not set on a delayed start, but should start as soon as it's on the screen. Both in preview and when published to review360, it displays about half way through the video - and doesn't play every time. If I refresh, then it works. 

It almost sounds like the video doesn't completely load the first time the slide is shown. It reminds me of "preloading" scripts on websites to make sure they are there in the memory when they are needed. I'm wondering if there's a way to preload the videos so they are ready to go when the timeline calls for them. (I did read the article about how things are preloaded, but it doesn't seem to be doing the job - https://articulate.com/support/article/how-content-is-preloaded-in-storyline)

If there is a fix for this that could apply to everyone - it would be great if it was posted here so we don't have to send our files to support and overload you! :)

Hi Marni,

I'm sorry to hear that you're experiencing an issue with your video playing at the incorrect time. I'm happy to help troubleshoot.

• Are you working from your local drive? Working from a network drive can cause erratic behavior. 
• Do you have the most up-to-date version of Storyline installed on your machine? We're currently on Build 3.68.28887.0.
• If you have the latest update and you still encounter the same issue, you can try closing Storyline, duplicating your project file, and renaming it.

If the issue still persists, I'd like to take a look at your file. You can share it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.

Three years and it's still a problem.