Forum Discussion
Video Starts In Middle Instead of at the Beginning
8/30/23 -- Still an issue.
In my case, I have 2 videos. One that plays from 0 - 27 seconds on the timeline, then the other is supposed to pick up at 27 seconds. I moved it to that spot on the timeline (didn't cut it short just moved the entire asset) and it seems like it picks up at the 27 mark of the video itself. The 2nd video is 30 seconds, so essentially it only plays the last 3 seconds. This is true in the edit mode and when I published it.
Oddly enough, when I preview within Storyline, the videos seem to play correctly. Unfortunately, as soon as I went to Review to look at the course, the same issue was happening.
Hi Heather!
I'm so sorry to hear you're also experiencing issues with videos playing at incorrect times! I'm happy to help troubleshoot and have some follow-up questions to start.
- Are both of the videos embedded from a website?
- Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring to avoid erratic behavior.
- Have you tried performing a repair of your Storyline 360 application to see if that addresses the behavior?
It would be helpful to take a closer look at the affected file so we can test the behavior on our end. Would you be willing to share a copy here in this discussion or privately through a support case? We'll delete it from our system as soon as we're finished!
Looking forward to hearing from you!
Hi Steven,
Thanks for the reply. Both videos are mp4 format downloaded to my local computer, and the Storyline is also on my local computer. I have not tried the repair, but I will try that today. I will also send the file as a support case so your team can get eyes on it and hopefully provide more guidance if the repair doesn't fix the issue.
Thanks!