Forum Discussion

Carl-OscarNymo's avatar
Carl-OscarNymo
Community Member
2 years ago

Video which ends in fullscreen disables all slide content

I experience an issue when I have a video manually expanded to fullscreen end while in this mode. I cant interact with any content on the slide when the video ends and is closed. Regardless of my triggers to hide the video layer when the media completes, I cant click on anything.

Is this a known issue and is there any solution?

 

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hello Everyone!

    I have some great news to share! We just released another update for Storyline 360. In Update 74, we’ve included important fixes and some new features!

    This update fixes the bug where Storyline becomes unresponsive when a video from a layer is played in full-screen.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You can find our step-by-step instructions here!

    Please let me know if you need any additional help!

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Carl-Oscar,

    Thanks for taking the time to report this problem, and I'm sorry you ran into this.

    I tested your project file and a new project. I confirmed that when a video from a layer is played in full-screen and a trigger to hide the layer when media ends is executed, Storyline becomes unresponsive.

    I've shared your findings with our product team, and we'll notify you once the issue is fixed. Here's a peek into our process:

    I appreciate your patience!

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hello Everyone!

    I have some great news to share! We just released another update for Storyline 360. In Update 74, we’ve included important fixes and some new features!

    This update fixes the bug where Storyline becomes unresponsive when a video from a layer is played in full-screen.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You can find our step-by-step instructions here!

    Please let me know if you need any additional help!

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