Forum Discussion
Video with Black Frame
Hi there,
I have a video imported to Rise 360. It has a black border around it. (see attached)
Is there a way for me to remove the black border?
Please advise.
/jc
I am having the same issue with an iframe embedded 16:9 video. I am getting a thin black border that disappears when the video ends. I have set an end-screen image that explains why the border could be disappearing when the video ends, but still does not explain the thin black frame.
The frame is appearing regardless of the embed width size I have set in Rise. I have checked my after effects video file and there is no black frame or border in the file.
Has anybody been able to find a fix for this issue?
Hello there! Are you seeing the black frame when the video is embedded from Vimeo or do you also get it even when you upload it to a Multimedia > Video block?
Would you be able to share the video file with us for testing? Our support engineers will be happy to take a closer look at this issue for you. You may upload the file directly to us by opening a case here.
Thanks for the quick reply!
I have tried uploading the mp4 file as a video block, and I am getting the same black frame. I am going to open a case and send the files over now.
