Forum Discussion
Black screen and video play button shown for storyline 360 upload
Hello amazing community. I have spent the better part of half a day reading the forum and applying several settings for an issue I cannot seem to overcome! I have an audio file that plays a voice over when the storyline plays in RISE, however the notorious black screen/play button haunts me! Have tried: 1. placing a slide as the 1st slide triggered to continue at the end of the timeline - only words and png file is in the timeline on 1st slide but it doesn't seem to move forward. 2. I have tried using the text-speech function instead of using an upload, and 3. I also changed the settings on the player to create a cover page, however I don't want that annoying play button to show so this wasn't an option. I understand that Chrome appears to be the culprit for these issues. Can anyone help me. Perhaps I've missed some magical sage tip in the many great pieces of help from the forum. Grateful for any assistance.
Thanks so much for your detailed update, KimRushbrooke-9! I appreciate you sharing what you've tried so far. I'd like to have our team take a closer look at your setup. I've opened a support case on your behalf so we can better understand and test this further.
We'll continue the conversation over in your case.
9 Replies
Hi KimRushbrooke-9,
Thanks for reaching out!
If you're viewing your published Rise 360 course with the embedded Storyline 360 block on a desktop browser, then the embedded block should play automatically by design. Would you be willing to share a copy of your project file here or in private by opening a support case so I can check to see how we can get it to play automatically when viewed using a desktop browser? We'll delete it when we're done testing!
Hello Jose, thank you for responding. I seem to this type of work very infrequently, and generally forget what I did for this. I am ATM looking at the look you provided. So leave it with me for now whilst I review the instructions in the link and apply this to the storyline file. If I am still 'stuck', I'll chime back with you. Appreciate your help!
Hello Jose, I've been doing some testing, and it appears no way of getting around displaying a play button. I have to create a new slide with a trigger play button, or set a cover page in the player settings. Both methods do the same thing. Its annoying that browsers do this as it removes that seamless effect I wanted by having the storyline block just play automatically. I'd be happy to open a support case if you were confident of getting it to play automatically? Thank you for your time.
Hello KimRushbrooke-9,
I'm happy to help! I just have one follow-up question to better understand the situation.
Are you testing the published output on a mobile device or a desktop/Mac? If you're using a desktop/Mac and your first slide contains only text and an image, the Storyline block should play automatically.
If you'd like us to take a closer look or help further with removing the play button, feel free to open a support case and share your Storyline project file.
