Forum Discussion
Video with Black Frame
Hi there,
I have a video imported to Rise 360. It has a black border around it. (see attached)
Is there a way for me to remove the black border?
Please advise.
/jc
Hello there! Are you seeing the black frame when the video is embedded from Vimeo or do you also get it even when you upload it to a Multimedia > Video block?
Would you be able to share the video file with us for testing? Our support engineers will be happy to take a closer look at this issue for you. You may upload the file directly to us by opening a case here.
Thanks for the quick reply!
I have tried uploading the mp4 file as a video block, and I am getting the same black frame. I am going to open a case and send the files over now.
