Forum Discussion
Videos acting weird in Rise 360
Videos loaded onto Rise are not showing, although the audio works. Everything worked this morning, but something weird going on now. I'm using Chrome on a Windows 11 Home Edition.
Hi Greg!
Thanks for reaching out! I'm sorry you are experiencing playback issues with your videos in Rise.
To help troubleshoot this issue, can you let us know if the problem happens for specific videos, or all of your videos in the Rise course?
Do you have another browser to test and see if the issue also occurs there? See this article for the supported browsers for viewing Rise 360 courses.
Lastly, can you try clearing your web browser's cache when this issue occurs? See more details here.
Please let us know how it goes.
Hi Gren - Issue was resolved by your help desk the same day. Thanks.
Greg Gilbert
CSS Senior Instructional Designer, Commercial Education
Mentor, Cerenovus, & Acclarent
Cell: 316-214-2265
Email: GGilber5@its.jnj.com
Kelly Services providing services for Johnson & Johnson MedTech
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Could it be a network error? Were you working in a coffee shop or an open Wi-Fi?
Also, have you tried updating everything on your computer? Maybe there's some issue with your internal graphics. Maybe.
