Forum Discussion

KatieLossner's avatar
KatieLossner
Community Member
4 years ago

Videos in Rise 360 not allowing Seeking/Scrubbing

Sometime last year, our users started reporting that they were unable to seek/scrub videos in our Rise 360 courses. Videos will play and pause fine, but if you try to back up and listen to something...
Rise 360
johnmoxley-4a62's avatar
johnmoxley-4a62
Community Member

I am having this same issue.  The course allows forward seeking in Preview, but then when it's loaded on the LMS, you can't forward seek, nor can you go back in the video without having the watch it from the beginning.

hazelB's avatar
hazelB
Staff
3 years ago

Hi Russell! If you've checked the box to Allow Forward Seeking as shown in Alyssa's post, and you still can't forward seek when you've uploaded the file in your LMS, I would suggest troubleshooting the issue in SCORM Cloud to check if the behavior is the same. 

SCORM Cloud is an industry-standard testing engine that's free and supports AICC, SCORM, Tin Can API (xAPI), and cmi5 content.

This video tutorial demonstrates how to use SCORM Cloud with Articulate content.
 
If your course works properly in SCORM Cloud but not in your LMS, kindly share your SCORM Cloud findings with your LMS provider to troubleshoot the issue. 
 
If the course encounters the same issues in SCORM Cloud, open a case with us here so that we can investigate. 
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