Forum Discussion

DominicCalderon's avatar
DominicCalderon
Community Member
11 years ago

Videos on layers won't replay

Hi there, so I've encountered a problem with getting videos on layers to replay once the layers have been shown. Basically I have a slide where the base layer is essentially a "home" layer. On the b...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
11 years ago

Hi Dominic,

I checked in on your case and it seems the opposite occurred - that Renato was able to duplicate the issue when viewing the HTML5 output, but that it worked successfully in Flash. He submitted it to our QA Team to review and shared the following steps as a workaround:

 I have submitted your case to our Quality Assurance team for their review.
As a workaround you can try doing the following below:

Add a trigger to play the video when the timeline starts to the layers that have inserted video.
 1. Go to Top Drawer Opening layer
 2. Click the gear icon next to the slide layer.
 3. Create a new trigger by clicking the paper icon.

 Action: Play media
 Media: Top Drawer Opening.mp4
When: Timeline Starts
 Object: Top Drawer Opening
4. Click Ok

The case is still with our QA team for review, and this thread is linked to that report so once there is additional information to share we'll post an update here but I cannot offer a timeframe in regards to that.