Forum Discussion

DominicCalderon's avatar
DominicCalderon
Community Member
11 years ago

Videos on layers won't replay

Hi there, so I've encountered a problem with getting videos on layers to replay once the layers have been shown. Basically I have a slide where the base layer is essentially a "home" layer. On the b...
storyline 360
RodneyFaulkner1's avatar
RodneyFaulkner1
Community Member
9 years ago

Thanks for your quick response Wendy.

I just updated to V11 but the behaviour remains.

I have a slide with multiple videos on layers.  When I try and replay a video it works once but after that, no matter which layer i choose, it won't replay.  I have two multiple video slides and the behaviour was the same.  It would replay any of the videos but only once.  When I try and replay another, it doesn't.


Do you have a private email I can send this course to you to take a look at? This module is confidential.

As a side note, when I hit 'check for updates' it says im up to date but I was on V9.

Thanks

  • WendyFarmer's avatar
    WendyFarmer
    Super Hero
    9 years ago

    Hi Rodney

    I'm not Articulate staff so if you need to share privately you may want to submit a case with Articulate, alternatively if you are happy for me to take a look you can use the Contact Me email on my profile to get in contact with me.

    Are you testing your published module locally or are you uploading to the intended environment Web/LMS and you are having this behaviour?

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    9 years ago

    Hey Rodney,

    The behavior you're seeing seems to match the issue Chris also experienced, mentioned above. I appreciate you sharing your experience with us; it’s definitely helpful to understand how many folks are experiencing this bug and how often they encounter it. That info helps us prioritize our development resources. And in case you're wondering how we handle bugs, here's how we tackle it.

    If you'd still like us to take a look at your file, we'd be happy to do that. You can send it directly to our support engineers here. 

    I'll be sure to update this thread once we have more information from QA, and you'll be notified of any new information because you're now subscribed.