Forum Discussion

StevenBenassi's avatar
StevenBenassi
Staff
3 years ago

Hi Carolyn!

Sorry to hear you've also run into issues with videos appearing upside down in Replay 360. I'd be happy to help with that!

Testing the behavior on my end, I added an MP4 video to a Replay 360 file and was unable to reproduce the same issue.

Our development team is tracking a known issue where .MOV files appear flipped in Replay 360. Could you share which video file types you were using when you encountered this behavior?

  • As a workaround for anyone using .MOV files, we recommend opening the .MOV file in Windows Movie Maker and publishing it as an MP4 file. The resulting file will work as expected in Replay 360.

If you're willing to share a copy of the affected video here in the discussion or privately through a support case, we'd be happy to test it further on our end!

Looking forward to hearing from you!

CarolynHawe-088's avatar
CarolynHawe-088
Community Member
3 years ago

Hi there
I was uploading a .mov file – which created the issue. My colleague had taken the videos on their mobile phone.
I managed to convert to MP4 which resolved the issue.

Thanks for your reply, and I hope that is useful to share as I am sure others will also have the issue😊

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hello Carolyn,

    Thanks for sharing what fixed the issue for you, this will be super helpful for anyone who find themselves looking for similar answers in this thread. 

    Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!