Forum Discussion
Videos will not play back in Rise 360
Hi. I am new to Rise 360 and my .mp4 videos are not playing back. They appear to load but when I click play in preview it says "the media could not be loaded, either because the server or network fa...
Hello. I am having a similar problem and getting the same error message (please see attachment). Oddly enough, in this particular course 6 of the 8 short videos are working just fine, but two of them are giving the error message. They're all very similar videos in length and were created and exported at the same time. I'm grateful for any guidance you might be able to provide, as we have learners trying to complete the course today.
Hi Steven. I can see that you are already working with one of our support engineers. I hope the issue gets fixed soon.
