Forum Discussion
Videos will not play back in Rise 360
Hi. I am new to Rise 360 and my .mp4 videos are not playing back. They appear to load but when I click play in preview it says "the media could not be loaded, either because the server or network fa...
Hello, not sure if this is the same issue, but my video is only playing for 1 minute and 5 seconds. The full video is 4 minutes. Is there a time limit?
Hi Serge!
There isn't a time limit for video playback in Rise. However, there is a size limit for media files in Rise which is 5GB.
What block are you using to insert your video file? Is it stored on your computer locally or hosted on a network or shared drive?
You may also share your file with us by opening a support case here. Our engineers are on standby to assist you in troubleshooting this issue.