Forum Discussion
Videos within Rise courses not playing (EDGE Android)
Hi,
Following a recent update to Edge on Android devices (116.0.1938.79). Videos (MP4) on Rise pages are no longer playing correctly. An error message is displayed "The media could not be loaded, ...
Hi Sam! I'm sorry to hear about the issue you are encountering when viewing the videos on your published Rise courses.
Does the issue occur only when viewing the videos using EDGE on a mobile device? Have you tried testing if the same issue persists using Chrome (or Safari for iOS devices)? You can check out the following article to learn more about the supported Browsers for Viewing Rise 360 Courses.
If the issue persists, please open a case here so that our support engineers can help troubleshoot the issue.