Forum Discussion

SamWood's avatar
SamWood
Community Member
3 years ago

Videos within Rise courses not playing (EDGE Android)

Hi, Following a recent update to Edge on Android devices (116.0.1938.79). Videos (MP4) on Rise pages are no longer playing correctly. An error message is displayed "The media could not be loaded, ...
rise 360
SamWood's avatar
SamWood
Community Member
3 years ago

Hi Angelo, 

I have raised a case ticket for a detailed investigation.

For the purposes of the forum - it only seems to affect videos on Rise courses when they are packaged in SCORM and viewed on Edge. other browsers work with no issues reported. 

  • AngeloCruz's avatar
    AngeloCruz
    Staff
    3 years ago

    Hi Sam! It appears that the issue might be specific to EDGE browsers on mobile devices. You're in good hands.

    I can see that Luiza is helping you with that case. You're in good hands. Feel free to reply to her should you have questions or have any further information to add.