Forum Discussion

SamWood's avatar
SamWood
Community Member
2 years ago

Videos within Rise courses not playing (EDGE Android)

Hi, Following a recent update to Edge on Android devices (116.0.1938.79). Videos (MP4) on Rise pages are no longer playing correctly. An error message is displayed "The media could not be loaded, ...
rise 360
SamWood's avatar
SamWood
Community Member
2 years ago

For some courses that require no tracking, we use the share link, the videos play fine. We have also started testing using Edge Canary, as it's two versions ahead of the production version. Then we submit feedback to Microsoft via the link within the Three line burger icon. 

  • Subfrequenz's avatar
    Subfrequenz
    Community Member
    15 days ago

    Sorry it's 2 years later but did you ever get this working? I have this problem now!

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      12 days ago

      Hi Subfrequenz​,

      Thanks for checking in on this!

      Our development team is currently investigating the behavior of Rise 360 video playback in Edge, on mobile hardware. We don't have an update to share just yet, but we'll be sure to follow up as soon as we do. For now, we suggest using Google Chrome or Safari for mobile playback of Rise 360 content.

      Thank you for your patience, and I'm sorry if this has been slowing you down.

      • Subfrequenz's avatar
        Subfrequenz
        Community Member
        1 day ago

        StevenBenassi​ Thanks for your reply, Interestingly older SCORM Rise packages seem to play videos okay in mobile edge browsers, so I wonder if a Rise update added something that has caused the issue. I am still testing - I have noticed that the video placeholder when I insert a video block has no sound and this plays back okay. So it could be sound related?! I will let you know if I have any other observations.