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AntonyLeeming's avatar
AntonyLeeming
Community Member
2 years ago

Viewing review screenshots in Rise leads to an error

I am using the new functionality whereby I can see review comments whilst I author in Rise. But just now, I get an error if I try to view the screenshot: "This page is having a problem" is this a te...
Review 360
AntonyLeeming's avatar
AntonyLeeming
Community Member
2 years ago

Good morning,

Using Microsoft Edge, the issue is still occurring after the cache is cleared and log out. Also occurs in Private mode.

Not able to replicate the issue in Chrome.

Thanks

Antony Leeming

 

EricSantos's avatar
EricSantos
Staff
2 years ago

Hello Antony,

Thanks for sharing that the issue is not happening with Google Chrome! Kindly check if you have the latest version of Microsoft Edge and see if updating it will help. We recommend the latest version of your browser when authoring in Rise 360 to avoid issues.

If the problem persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.

Also, just a quick note that replying via email includes your signature here, so you are welcome to edit the post and remove that information if you wish!