Forum Discussion

AndreaMoore-ec9's avatar
AndreaMoore-ec9
Community Member
2 years ago

visited state issues

hello there.

I'm trying to get a screen with 3 options to display the visited state (green checkmark) once each option is selected. the navigation works but when I return to the 3 options screen, visited doesn't display. I'm sure it's simple but my eyes are crossing so I'm sending up the white flag!

Thanks, Andrea

  • Hi Andrea,

    Thanks for reaching out!

    I'm sorry to hear that you're experiencing this issue. When I tested the file, the first green check mark appeared once out of numerous previews. I went ahead and opened a support case on your behalf so we can investigate further. You should hear from our team soon via email!

  • I found the same results you report. Since that approach works in a lot of other situations, it doesn’t seem likely to be a bug. More likely it is something corrupted in your project.

    I also noticed that you have several triggers of the form: “Change state of object to Visited when user clicks object” and “Change state of object to Hover when mouse hovers over object”. Those functions are built into the built-in states. If you duplicate those native actions with triggers you create, you can frequently have unpredictable problems, so you shouldn’t use them.

    I at first thought those triggers were causing your problems, but deleting them did not clear up the problem.

    • AndreaMoore-ec9's avatar
      AndreaMoore-ec9
      Community Member

      thanks so what do I do now. I really need some guidance please.

      • JoseTansengco's avatar
        JoseTansengco
        Staff

        Hi Andrea, 

        Looks like you're already working with our colleague Jan to troubleshoot the behavior. You're case is in good hands, and we'll continue this conversation there! 

  • I deleted the "Jump to ..." triggers on the text boxes on the home screen. When I replaced them, it works. Apparently, something about them was corrupted.

    FYI, I also deleted the unnecessary triggers. I will say that I think it is broken when I click on an option and all I get is a blank screen. I click Next without waiting for the objects to show, and return to the main menu before anything happens. It could be a very frustrating cycle.